Scope

These General Terms and Conditions (T) apply to all bookings, courses, and services provided by Cold Candy. By registering, the customer accepts these terms.

Registration Contract Agreement

Bookings can be made online, via email, or in person and become binding upon confirmation from Cold Candy.

Prices Payment

• All prices are in Euros, including legally applicable VAT.
• Payments must be made before the start of the course by bank transfer, debit card, or credit card.
• A processing fee may be charged for payments made with credit or debit cards.
• American Express and personal checks are not accepted.

Cancellation Withdrawal by the Customer

Cancellation terms

1. Paying and securing your place

Your place is secured as soon as your deposit is in: € 150 for the instructor courses, € 500 for Japan, 20% for other bookings over € 1,000 that fall more than 60 days ahead, and the full amount for lessons and camps. The balance is due no later than four weeks before the start.

Those four weeks are also the point from which cancelling costs more. What you have already paid counts: we refund the difference within fourteen days or invoice it afterwards.

2. Paying in steps for the instructor courses

A course lasts weeks, and the hotel, the slopes and the exams are booked far in advance. That is why you pay in steps:

The € 150 deposit covers the administration of your enrolment and is kept if you cancel. If you book within 90 days of the start, you choose: first € 1,000 and the full amount at 60 days before the start. If you book within 60 days of the start, the rest follows about two weeks after your deposit.

3. Cancelling

The percentages apply to the total price; for the adventures they are higher because accommodation and lift passes are fixed well in advance. You can transfer your place to someone else free of charge up to 48 hours before the start.

For the instructor courses we look at what you get back:

That last rule has a reason: by then the hotel, the slopes and the exams have already been paid.

4. Rebooking

You can rebook to another day or edition free of charge up to one week before the start, once per booking and as long as there is space; after that the terms from point 3 apply. If the weather or a closed ski area stops you, we always rebook you free of charge, and if no other date works, you get that part back.

5. If Cold Candy cancels

If a lesson, camp or trip comes off the calendar, for example because there are too few participants, you choose: another date or the full amount back.

6. Illness and special circumstances

In case of illness, an accident or other special circumstances we always look at your situation and may deviate in your favour, for example with a credit for next season. This also applies to the instructor courses. For everything else, cancellation insurance is the way to go.

7. How to cancel

Send an email to info@cold-candy.com with your name and booking number. The date we receive it decides which term applies, and you get a confirmation with the amount. Bookings on a fixed date fall outside the statutory right of withdrawal, as is usual for leisure activities.

Changes Cancellations by Cold Candy

• Cold Candy reserves the right to cancel or adjust courses for important reasons (e.g., weather, snow conditions, safety risks, force majeure).
• In case of significant changes, the customer can choose between (1) participation in the altered course, (2) rebooking, or (3) a refund.
• Minor changes do not entitle to refunds.
• Cold Candy assumes no responsibility for the operation of the ski lifts.

Safety, Insurance Conditions of Participation

• Participation is at your own risk. Each participant is obliged to have valid accident and health insurance that covers winter sports.
• Medical restrictions or allergies must be communicated before the start of the course.
• The instructions of the snow sports instructors must be followed.

Liability

• Cold Candy is not liable for accidents, injuries, delays, or other damages, unless there is gross negligence on the part of Cold Candy or its employees.
• No liability exists for self-inflicted fault, actions of third parties, or events of force majeure.

Image Rights Data Protection

• Unless expressly objected to, photos and videos of participants taken during the courses may be used for promotional purposes.
• Customer data will be treated confidentially and used exclusively within the framework of legal provisions (GDPR).

Complaints

• Complaints must be addressed immediately on-site to a Cold Candy representative. If the problem cannot be resolved, a written complaint must be sent to info@cold-candy.com within 14 days after the end of the course.

Jurisdiction Law

• Austrian law applies exclusively. The place of jurisdiction is Zell am See, unless mandatory consumer protection regulations dictate otherwise.

Terms & Conditions for COLD CANDY ACADEMY

Instructor Course Agreement

Terms and Conditions

Effective Date: January 1, 2026  |  Version 1.0

Please read these Terms and Conditions (“Agreement”) carefully before enrolling in, purchasing, or participating in any instructor course, certification program, or educational offering (“Course”) provided by Cold Candy Academy (“Academy,” “we,” “us,” or “our”). By registering for a Course, you (“Instructor Candidate,” “you,” or “your”) agree to be bound by this Agreement.

1. ELIGIBILITY AND ENROLLMENT

1.1 Eligibility Requirements

To enroll in an instructor course, you must:

1.2 Enrollment Confirmation

Enrollment is confirmed only upon receipt of full payment (or an approved payment plan) and written confirmation from the Academy. The Academy reserves the right to refuse or cancel any enrollment at its sole discretion, including for failure to meet eligibility requirements.

1.3 Prerequisite Verification

You are responsible for ensuring you meet all prerequisites before enrolling. The Academy may request documentation to verify eligibility and may cancel enrollment without refund if prerequisite claims are found to be inaccurate.

2. COURSE CONTENT AND DELIVERY

2.1 Course Format

Instructor courses may be delivered in-person, online (live or on-demand), or in a hybrid format. The Academy reserves the right to modify the delivery method with reasonable notice. No refund is owed solely due to a change in format.

2.2 Curriculum Changes

The Academy may update, revise, or supplement course materials, assessments, and curriculum at any time to reflect industry standards, regulatory requirements, or pedagogical improvements. You will be notified of material changes prior to the start of your enrolled course.

2.3 Instructor Qualifications

All Academy instructors are vetted and qualified. However, the Academy does not guarantee any specific trainer will deliver your course and reserves the right to substitute instructors without notice.

3. ATTENDANCE AND PARTICIPATION

3.1 Attendance Requirements

Full attendance and active participation are required for certification. Minimum attendance requirements vary by course and will be specified in your course documentation. Failure to meet attendance requirements may result in ineligibility for certification without a refund.

3.2 Rescheduling and Deferral

Requests to reschedule or defer enrollment to a future cohort must be submitted in writing no less than fourteen (14) days before the course start date. Deferral is subject to availability and may be granted once per enrollment at the Academy’s discretion. A deferral fee may apply.

3.3 Conduct

You agree to engage respectfully with Academy staff, instructors, and fellow participants. The Academy reserves the right to remove any participant whose conduct is disruptive, disrespectful, or in violation of this Agreement, without refund.

4. FEES AND PAYMENT

4.1 Course Fees

All applicable fees are listed on the Academy’s official website or in your enrollment confirmation. Fees are subject to change, and the price confirmed at the time of enrollment applies to your registration.

4.2 Payment Plans

Payment plans may be available for select courses. Payment plan participants agree to pay all installments on the scheduled dates. Failure to maintain a payment plan may result in suspension from the course until the balance is cleared.

4.3 Taxes

Fees are exclusive of applicable sales taxes, VAT, or other governmental charges, which are your sole responsibility.

5. CANCELLATION AND REFUND POLICY

5.1 Cancellation by You

The following cancellation schedule applies from the date of written cancellation notice to the Academy:

5.2 Cancellation by the Academy

If the Academy cancels a course, you will receive a full refund of all fees paid. The Academy is not liable for any other costs, including travel or accommodation expenses.

5.3 No Refund for Failure to Certify

Course fees are not refundable on the basis that you did not pass assessments or did not receive certification. Remediation options are described in Section 6.

6. ASSESSMENT AND CERTIFICATION

6.1 Assessments

Courses may include written exams, practical assessments, or demonstrations. You must achieve the minimum passing score for each component as specified in your course materials.

6.2 Remediation

Where permitted, one re-assessment opportunity may be offered at the Academy’s discretion. Re-assessment fees may apply. Contact the Academy within 30 days of your initial assessment result to enquire about remediation.

6.3 Certification Issuance

Certification will be issued upon successful completion of all course components and payment of any outstanding fees. Certifications are issued in the name of the individual registered and are non-transferable.

6.4 Certification Validity and Renewal

Some certifications carry expiry dates and renewal requirements. You are responsible for tracking and meeting renewal requirements. The Academy will not assume liability for lapsed certifications.

7. INTELLECTUAL PROPERTY

7.1 Academy Materials

All course materials — including but not limited to manuals, videos, slide decks, assessments, and curriculum — are the exclusive intellectual property of Cold Candy Academy and are protected by copyright. You are granted a limited, non-exclusive, non-transferable licence to use these materials solely for personal learning during the course.

7.2 Prohibited Uses

You must not:

7.3 Your Content

Any work you submit as part of your course (e.g., lesson plans, teaching demonstrations) remains your intellectual property; however, you grant the Academy a royalty-free licence to use anonymised examples for internal training and quality improvement purposes.

8. PRIVACY AND DATA

The Academy collects and processes your personal data in accordance with its Privacy Policy, available at www.cold-candy.com/privacy. By enrolling, you consent to such collection and processing, including use of your name and certification status on the Academy’s instructor directory where applicable.

9. CONFIDENTIALITY

You acknowledge that during your course you may be exposed to confidential or proprietary information regarding the Academy’s curriculum, methods, or business. You agree not to disclose such information to third parties without prior written consent, both during and after your participation.

10. LIMITATION OF LIABILITY

10.1 No Guarantee of Employment

Completion of an instructor course does not guarantee employment, engagement, or income as an instructor. The Academy makes no representations regarding job placement or earning potential.

10.2 Limitation of Damages

To the maximum extent permitted by applicable law, the Academy’s total liability to you for any claim arising from this Agreement or your participation in a course shall not exceed the total fees you paid for the specific course giving rise to the claim.

10.3 Exclusion of Indirect Loss

The Academy shall not be liable for any indirect, consequential, special, or incidental damages, including loss of income, loss of opportunity, or reputational harm.

11. INDEMNIFICATION

You agree to indemnify and hold harmless the Academy, its officers, employees, and affiliates from any claim, loss, or expense (including reasonable legal fees) arising from your breach of this Agreement, your negligence, or your unlawful conduct.

12. FORCE MAJEURE

The Academy shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic, fire, flood, severe weather, war, terrorism, civil unrest, government action or restriction, power or internet outages, or any other event of a similar nature (“Force Majeure Event”).

In the event of a Force Majeure Event, the Academy will:

Where a course cannot be rescheduled or deferred within six (6) months of the original start date, you may request a full refund of fees paid. The Academy shall have no further liability to you in connection with a Force Majeure Event beyond the refund of fees paid.

13. AMENDMENTS

The Academy reserves the right to update these Terms and Conditions at any time. Changes will be communicated via email or posted on the Academy’s website. Continued participation in a course after notification constitutes acceptance of the updated terms.

14. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement is governed by the laws of the jurisdiction in which the Academy is registered. Any dispute arising from this Agreement shall first be subject to good-faith negotiation. If unresolved, disputes shall be referred to binding arbitration or the applicable courts in the Academy’s jurisdiction.

15. ENTIRE AGREEMENT

This Agreement, together with any course-specific documentation provided at enrollment, constitutes the entire agreement between you and the Academy regarding your participation in instructor courses and supersedes all prior communications or representations.

16. CONTACT

For questions regarding this Agreement, please contact:

Cold Candy Academy

Email: info@cold-candy.com

Website: www.cold-candy.com

ACKNOWLEDGEMENT OF TERMS

By enrolling in a Cold Candy Academy instructor course, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.